Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here: FAQs

Policies Purchased Prior to 1st September 2015

Making a Change

Existing Policyholders
(For policies purchased prior to 1st September 2015)

If you have an existing Ski Club Travel Insurance policy that was purchased prior to 31st August 2015 and you need to make a change e.g. a change of dates, please contact P J Hayman & Company on 02392 419 093. If you are calling from outside the UK: +44 (0) 23 9241 9093. Alternatively, send us an email at Please quote your policy number. We are open Monday to Friday, 8am – 6pm, closed Bank Holidays.

If you would prefer to write to us, our address is:

Ski Club Travel Insurance
C/O P J Hayman & Company Limited
Stansted House
Rowlands Castle

Making a Claim (For policies purchased prior to 1st September 2015)
24 hour Emergency Medical Assistance +44 20 8603 9929

To make claiming on your Ski Club travel insurance Policy easier and quicker, you can download and print the relevant claim form using the links below.

To obtain a claim form:

For sections 1 -13
To claim, please visit the website This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site.

You can also contact the claims department at of the following:

Ski Club travel insurance claims department
PO Box 1900
CR90 9BA


– by telephone: +44 (0)20 8603 9958
– by email:

For section 14
To claim, please visit the website, download a claim form and send it to the address below.

You can also contact the claims department at of the following:

IPP Claims Office
IPP House
22-26 Station Road
West Wickham


– by telephone: +44 (0)20 8776 3752
– by fax: +44 (0)20 8776 3751
– by email:

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.
Further information about making a claim is found on page 19 in the Policy Wording.

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*Ski Club members save 15% on all travel insurance policies compared to non-members.

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