Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here: FAQs

Contact Us

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here

To find out more about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your policy  to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy if you extend your trip duration or change the World area you are travelling to. Amend your policy dates by completing the contact form below.
  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

At Ski Club Travel Insurance, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch this website for further updates. We will post all our news and updates here and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0333 003 7388 or email 
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

If you’d like to find out any more about your policy, please fill in the form below. Please be aware that due to the outbreak and it’s effect on the travel industry, this may take longer to respond to than usual.

If you need to start a claim or have a claims query, please use our Claims Contact Form further down the page.

Write to us
You can write to us at:
Customer Services Director
Ski Club Travel Insurance
Travel Insurance Facilities
1 Tower View
Kings Hill
ME19 4UY

Call us
If you have any specific questions or queries related to Ski Club Travel Insurance, please contact our dedicated Customer Service Centre on 03003 032 610.

Our Customer Service Centre is open 8am-6pm Monday-Friday and 9am-5pm Saturday – Sunday (On Bank Holidays, Easter Sunday and Christmas Day we are closed).

Questions about your Claim
If you have an issue or question about your travel insurance claim, please contact us using the form below:

Alternatively, you can email us on:

Our Claims Centre is open from 9am – 5pm Monday-Friday.

To make a claim, please see the Claims info page.

Medical Assistance
If you require emergency medical assistance, please contact us on:01732 853 356 or email us on:

*Ski Club members save 15% on all travel insurance policies compared to non-members.

Share this page: