Claims Information

If you purchased a policy prior to 1st September 2015 please view the following page.

If you need to make a claim on your Ski Club Travel Insurance policy, our Claims teams at Travel Claims Facilities (TCF) will make the process as simple and straight forward as possible. They will try to make sure that your claim is dealt with efficiently, quickly and fairly with all calls handled by our UK-based team. Our policy documents are written to avoid jargon and we pride ourselves on putting our customers first.

To make a claim, you will need to download and print off a claim form. Once completed, send back to

Travel Claims Facilities
PO Box 395
Monks Green Farm
Mangrove Lane
SG13 9JW

and upon receiving it, Travel Claims Facilities will begin the assessment process.

If you don’t have a printer, just contact us and we can post a form out to you.

Claims Guidelines
Please follow the guidelines below to make it easier for our Claims team to process your claim quickly:

  • Please write clearly and legibly – we recommend using block capitals and a black pen
  • Provide as much information about the circumstances of your claim as possible – if there is not enough room on the claims form use a separate sheet of paper
  • If you are making a cancellation claim please get a claim form before you ask your doctor for a medical certificate
  • Please make sure that you provide all the necessary supporting documentation with your claim form – at the end of each section in your policy wording, there is a section titled ‘What to do if you need to make a claim’ which details what is needed for your claim
  • All supporting documentation must be the originals. We strongly suggest that you keep a copy of anything that you send to the Claims Department just in case something is mislaid by the postal system
  • If you need to contact the Claims team, please make sure you have some basic information to hand such as your policy number, claims number and what type of claim you are making.

Once the Claims team have received your completed claims form and have all the information and supporting documentation that they need, turnaround time is usually 10 working days (based on a Mon-Fri working week).

All phone calls are returned within 48 hours, whereas letters or emails will be responded to within 5 working days.

Our Claims Centre is open from 8am – 8pm Monday – Friday and 9am – 1pm Saturday

Please note, our personal possessions cover is not ‘new for old’ and an amount for age, wear and tear will be deducted. Details of wear and tear deductions are available at

*Ski Club members save 15% on all travel insurance policies compared to non-members.