If you purchased a policy prior to 1st September 2015 please view the following page.
If you need to make a claim on your Ski Club Travel Insurance policy, our Claims teams at Travel Claims Facilities (TCF) will make the process as simple and straight forward as possible. They will try to make sure that your claim is dealt with efficiently, quickly and fairly with all calls handled by our UK-based team. Our policy documents are written to avoid jargon and we pride ourselves on putting our customers first.
To make a claim, you will need to download and print off a claim form. Once completed, send back to Travel Claims Facilities, 1 Tower View, Kings Hill, WEST MALLING, ME19 4UY and upon receiving it, Travel Claims Facilities will begin the assessment process.
If you don’t have a printer, just contact us and we can post a form out to you.
Please follow the guidelines below to make it easier for our Claims team to process your claim quickly:
Once the Claims team have received your completed claims form and have all the information and supporting documentation that they need, turnaround time is usually 10 working days (based on a Mon-Fri working week).
All phone calls are returned within 48 hours, whereas letters or emails will be responded to within 5 working days.
Please note, our personal possessions cover is not ‘new for old’ and an amount for age, wear and tear will be deducted. Details of wear and tear deductions are available at http://www.tif-plc.co.uk/wearandtear/.
*Ski Club members save 15% on all travel insurance policies compared to non-members.