24/7 Emergency Assistance

What to do in a medical emergency abroad.

In an emergency call +44 (0)203 829 6745 – available 24/7.

For non-emergencies call +44 (0)203 824 0690. Email operations@emergencyassistance.co.uk

If you purchased a policy prior to 1st September 2015 please view the following page.

Try to call before going to hospital or the doctor – if you need medical treatment abroad, (unless it’s an extreme emergency,) please call our Emergency Assistance Facilities (EAF) before going to hospital so that they can advise you on the best place to seek treatment. Some private clinics around the world attempt to take advantage of holiday-makers who need medical help by charging extortionate rates, sometimes without providing the necessary care. However if you contact EAF before you go to hospital, they can give you advice and liaise with the treating doctor to make sure you get the necessary care and attention you need, without falling victim to the tourist trap. You can contact an ambulance around the world by calling 112.

Give an overview of the emergency and write down your allocated case number – when you contact EAF you will get through to someone in the operations team who will take down basic information, and allocate a case number. If necessary they will confirm you are insured and provide the hospital or clinic with the appropriate billing instructions. Your case may be referred to one of the doctors on the team who will, if necessary, contact you to find out the exact nature of your injury or illness and they will then put in place the appropriate strategy to ensure that you receive the correct treatment and, if required, any advice on your repatriation.

‘Before you leave home’ Checklist

1. Put EAF’s emergency and non-emergency numbers into your phone before you start your holiday. You can contact them at any time, even if you don’t have your travel insurance paper work handy.

2. Make sure that your phone has plenty of credit and charge throughout your holiday. Many people don’t realise that their phones aren’t set up to accept incoming calls or texts abroad – check with your phone provider before you travel abroad.

3. If you’re travelling in Europe make sure you have a valid EHIC, which has replaced the E111. The EHIC is free of charge and will provide discounted or free medical treatment and medication in most state European facilities. If you use your EHIC we will wave your medical excess.

4. Make sure you have declared any medical conditions to us, so that you’re fully covered – if your health or medication have changed since you purchased the policy, or you are not sure – please contact our Traveller’s Health Check line on 03003 032 610.

5. PLEASE NOTE you should never provide a medical facility with your credit card details or surrender your passport to anyone.

Ski Club Travel Insurance’s appointed emergency assistance team are called Emergency Assistance Facilities (EAF). EAF are a doctor-managed emergency medical service, which is available 24 hours a day, 365 days of the year.

EAF pride themselves on clinical excellence, with a team of specialists in aviation medicine and medical emergencies worldwide.

In an emergency call EAF on 0203 829 6745 .

For non-emergencies call 0203 824 0690. Email them at operations@emergencyassistance.co.uk.

*Ski Club members save 15% on all travel insurance policies compared to non-members.

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